Returns & Exchanges

IMPORTANT INFORMATION

We hope you love your Fitness Flair products as much as we do! However, if you need to return an item, please review the guidelines below:

• Returns or exchanges must be initiated within 14 days of receiving your order.
• Items must be unused, with tags attached and original packaging intact.
• Items that are used, damaged, soiled, or altered will not be accepted and will be returned to you.

HOW TO MAKE AN EXCHANGE OR RETURN 

If you wish to initiate a return, kindly click here to access our return/exchange form. Once you have submitted the form, please notify our customer support team. Upon receipt of your submitted form, we will reach out to you via a separate email, providing you with additional instructions.

(IMPORTANT) Please keep the following points in mind:

• The cost of return shipping will not be covered and will be deducted from your refund.
• Returns must be made within 14 days of your receipt of the item. Any returns received after this period may be rejected and returned to you.
• It is highly recommended to obtain a tracking number and proof of postage for future reference. Inside the package, please include the order number and exchange inquiry on a piece of paper to expedite the process.
• The specific cost of return shipping varies depending on the country.
• For an exchange, the difference will be return back via PAYNOW.
• All the items bought on sale cannot be returned

If you require assistance with your return, please feel free to email us at hello@fitnessflair.co, and we will be happy to help you.

REFUND POLICY

Here's what you need to know about our refund policy:

• Refunds will be issued in a form of PAYNOW in 3-7 business days we have received and processed your return successfully.
• We strongly advise that you gather all essential information and carefully consider your purchase before proceeding.

Exceptions:

• We carefully check every product before it ships to you, but sometimes things can slip through the cracks. If you receive a product with a defect, we're here to make it right.
• To get a refund for a defect, just send us an unboxing video showing what's wrong when you open the package via the form above.
  

As a growing small business, we appreciate your understanding and support as we work creating better products for you.