Frequently Asked Questions
Find answers to your questions about shipping options, costs, refund policies, and more!
Shipping Queries
What shipping options do you offer?
We offer several shipping options including standard shipping at $5, expedited shipping at $8.
If you would like to arrange for a collection at our location, shipping fee will be omitted.
When will my order be shipped?
Orders placed before 11pm will be shipped the next day.
(except Fridays - Sundays, public holidays and otherwise stated)
How long will it take for my order to arrive?
Delivery times vary based on the shipping method you choose and your location. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping will arrive the next business day.
Do you offer international shipping?
Unfortunately, we do not offer international shipping.
Can I track my order?
Yes, once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
What happens if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and, if necessary, send you a replacement or issue a refund.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
How can I contact customer service for shipping-related questions?
You can contact our customer service team via email at fitnessflairsg@gmail.com or by dropping a whatsapp at +65 9645-2921.
Do you offer free shipping?
We offer free standard discounts from time to time. Please check our promotions page for current free shipping offers and minimum purchase requirements.
What if I need my order delivered by a specific date?
If you need your order delivered by a specific date, we recommend placing your order as early as possible and choosing expedited shipping. Alternatively, drop us a whatsapp and we can arrange a meetup / collection for your order, depending on availability.
Refund Policy
What is your refund policy?
We accept exchange within 7 days of purchase for a full refund or exchange. Items must be unused and not damaged.
How do I initiate a refund?
To initiate a refund, please email in to fitnessflairsg@gmail.com or Whatsapp +65 96452921 with your name, Order ID, email address, reason for initiating a refund.
Upon response from our team, please drop off / shipped to us at the following address: Blk 453 Choa Chu Kang Ave 4, #05-129 Singapore 680453. Shipping charges are refundable only if the return is due to our error or a defective product.
How will I receive my refund?
Upon inspection, PayNow / Bank Details will need to be provided to us. Please allow 3 business days for the refund to reflect in your account.
Are there any items that cannot be returned?
All used items such as are not be eligible for return.
What if my item is defective or damaged?
if you receive a defective or damaged item, please contact us immediately for a replacement.
What happens if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and, if necessary, send you a replacement or issue a refund.