Frequently Asked Questions

Find answers to your questions about shipping options, costs, refund policies, and more!

Shipping Queries
What shipping options do you offer?

We offer several shipping options including standard shipping at $5, expedited shipping at $8.

If you would like to arrange for a collection at our location, shipping fee will be omitted.
When will my order be shipped?

Orders placed before 11pm will be shipped the next day.

(except Fridays - Sundays, public holidays and otherwise stated)
Do you offer international shipping?

Unfortunately, we do not offer international shipping.
Can I track my order?

Yes, once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
What happens if my package is lost or damaged?

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and, if necessary, send you a replacement or issue a refund.
Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
How can I contact customer service for shipping-related questions?

You can contact our customer service team via email at hello@fitnessflair.co
Do you offer free shipping?

We offer free standard discounts from time to time. Please check our promotions page for current free shipping offers and minimum purchase requirements.
What if I need my order delivered by a specific date?

If you need your order delivered by a specific date, we recommend placing your order as early as possible and choosing expedited shipping. Alternatively, drop us an email and we can arrange a collection for your order, depending on availability.

Refund Policy
What is your refund policy?

Please kindly click here to view the full exchange & return policy.
Are there any items that cannot be returned?

All used items such as are not be eligible for return.
What if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately for a replacement / click here to fill the form.